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    Terms & Conditions

    Contract
    A contract shall be deemed to have been made between Derek Heron (Cognitive Cure Hypnotherapy) and the booking client (the client) when the client has submitted this INTAKE FORM and Derek Heron has agreed to a client session, a date and a time and that this has been confirmed in writing.
    Payment
    Derek Heron will accept payment by PayPal. It is the customer’s responsibility for clear funds to be made available for payment.
    Full and complete payment of the overall price must be paid not less than 48 hours before the agreed session start time. Unless an alternative written agreement has been made.
    Consequences of Failure to Pay
    If payment is not paid within the time limits as above, this will be in breach of contract by the client entitling Derek Heron to treat the contract as at an end, and re-allocate bookings without informing the client.
    Cancellations or Variations by the Client
    Any notice of cancellation by the client of a booking or part of a booking must be made in writing by email or phone call to Derek Heron no less than 48 hours before the client session is due to start. Any request by the client for a variation to a booking must be made in writing by email or phone call no less than 48 hours before the client session is due to start.
    Consequences of Cancellation by the client
    If a booking or part of a booking is cancelled by the client more than 48 hours before the client session is due to start then client shall be liable for 50% of the total price of the booking. If the client cancels the booking or part of a booking less than 48 hours before the client session is due to start the client shall be liable for the total cost of the booking.
    Force Majeure
    If a client session is prevented, rendered impossible or infeasible, by sickness, inability to deliver therapy, any act or regulation of any public authority, civil tumult, strike, epidemic, interruption in or delay of internet services, weather, war conditions, acts of terrorism or emergencies, or any cause beyond the control of Derek Heron (Cognitive Cure Hypnotherapy), it is understood and agreed that there shall be no claim for damages by either party to this Agreement and Derek Heron’s obligation as to conduct a therapy session shall be deemed waived. Provided, however, if such inability is caused or contributed to by the client, the client’s obligation to make payment as above shall not be waived and the client shall be liable for the amount due and owing to Derek Heron.
    Indemnity
    The client agrees to indemnify, defend and hold Derek Heron harmless from and against any and all claims, costs or liability for damage, injury to any person or property during Derek Heron’s therapy engagement. Derek Heron has up to £10 Million public liability insurance cover.